Ranya: Thank you for contacting 770 Online Support. How may I help you today?
kropeks: hi, could tell me how a
handball match with an overtime included can end up with a tie result?
Ranya: Could you please confirm your user name and e-mail address.
kropeks: I bet x, ticket nr xxxxxxxxx
kropeks: kropeks
kropeks: xxxxxxxxxxx
Ranya: In the event of a tie, dead-heat rules will apply
kropeks: ok, I bet on x but the bet is setlled lost, why is that so?
Ranya: It is important to know also that vertime does not count unless otherwise stated.
Ranya: overtime***
kropeks: why the ticket xxxxxxxxxxxxxx is settled as lost?
Ranya: Usually all bets will be settled at the end of the regulation time.
kropeks: I bet on x, with an offer with 1 x 2
Ranya: But if you have any doubts or remarks about the result, dont hesitate to contact our service in charge at
[email protected]
Ranya: And they can perform further checkings
kropeks: I did, can you check this ticket for me please?
Ranya: Sure
kropeks: the match ended with 24-24, after the overtime it was 27-25, I bet on x
kropeks: this was a match a
handball match with overtime included, so it's obvious that after overtime time the match can't end up wit a tie result, isn't it?
Ranya: Thats right
kropeks: ok then, what is wrong with my bet then? I think it's a mistake that it has been settled as lost
Ranya: I have conveyed your situation, so that your case will be prioritized
Ranya: You will get a reply shortly
kropeks: ok, I'm a little confused becouse I was speaking here with someone with a name "justin' and he told that 3 way offers in hanball matches also reffers to overtime, which to me is a total nonsense
kropeks: do you think that is just a mistake that my bet was settles wrong? I bet on x, afrter regular time is x, after that one team must win, it was a spanish cup, so in cup type of matches is obvious than only one team can be promoted to the nex stage of the cup
Ranya: I have consulted our service in charge
Ranya: And they said that for this particular situation the score after overtime was also taken into account
kropeks: why is that so?
kropeks: where is the rule?
kropeks: can you give me a hint how I was supposed to know that before having placed the bet?
Ranya: Sure
Ranya: Please visit this link:
Ranya: Betting guide
Ranya: And everytime before you begin
Ranya: You can find there a few rules to remember
kropeks: theres nothing here about
handball matches
Ranya: One of our operators will get back to you with further details by mail as I have conveyed your case and ask for it to be prioritized
kropeks: and also here theres no evidence of that strange rule towards this particular case
http://www.bet770.com/en/rules-for-each-sport
kropeks: I need a legal track, that it was my fault that I might have seen this specific rule before I placed the bet
Ranya: As you can see, even when it comes to
handball or
basketball , they stipulate the fact that the winner of a game will be determined by the official result at the end of the game after regular time and any period of overtime played.
kropeks: this nonsense to me, how was I supposed to know that there are different practices to this particular event? there was no info in betting rules
kropeks: so what should have been the result with the bet placed on x to be a correct one then?
kropeks: after the first overtime, the seconde one?
kropeks: I remind you, I bet on x, with an event 1 x 2
Ranya: Yes, and unfortunately your outcome was wrong
Ranya: You had had the possibility of betting of one of the 3 outcomes
kropeks: I dont get it
kropeks: in what situation will the x be a right bet?
kropeks: I have just checked two other sportsbook a they said that with this event with 1 x 2 the correct one was a tie, why did you say different?
Ranya: It is because it seems that they are taking into account the overtime
kropeks: no they dont, after the regular time was a tie, which the correct outcome for 1x2 bet
kropeks: after the overtime was 27-25, in overtime that cant be a draw, they play till someone looses
kropeks: so if in the overtime thers no possible draw result, the x must reffer to regular time
kropeks: I still dont get it what is wrong with my bet
kropeks: in what situation will the x be a right bet?
kropeks: are you still there?
There may be a problem communicating with Ranya. Please wait while your chat is transferred to another operator.
You are now chatting with 'Ranya'
kropeks: are you still there?
Ranya: Hello
Ranya: We got disconnected
Ranya: Sorry
kropeks: kropeks: I have just checked two other sportsbook a they said that with this event with 1 x 2 the correct one was a tie, why did you say different? Ranya: It is because it seems that they are taking into account the overtime kropeks: no they dont, after the regular time was a tie, which the correct outcome for 1x2 bet kropeks: after the overtime was 27-25, in overtime that cant be a draw, they play till someone looses kropeks: so if in the overtime thers no possible draw result, the x must reffer to regular time kropeks: I still dont get it what is wrong with my bet kropeks: in what situation will the x be a right bet?
Ranya: Kindly be advised that one of our operators is currently working on your case
kropeks: ok
Ranya: If you have any additional questions, please feel free to contact us again. We're here 24/7 to assist you.
kropeks: will someone contact me? should I wait nowe?
kropeks: now
Ranya: You are supposed to get an answer by mail shortly
kropeks: ok, so to sum it up, am I wrong or you, or it's not settled yet?
Ranya: Actually you are right that in the official timing your bet is right but when it comes to overtime you have lost this bet
Ranya: Our service in charge are performing some investigations already
Ranya: And you will receive the most appropriate answer as soon as possible
kropeks: ok, I'll wait, ty
w takim razie jakie to magiczne warunki musialyby zajsc, aby otrzymac wyplate z x, a jesli musialybyc takie spelnione, dlaczego nigdzie nie bylo/nie ma informacji na temat tego zdarzenia? ciekawe co mi odpisza
edit:
koniec sprawy, rozliczone jako wygrana!! 3 razy na czacie i 2 maile, 2 godziny uzerania sie o oczywista kwestie, poza tym chyba to oni wyszli na plus, ze x wszedl
