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sebastian1234
Użytkownik
www.Vbet.com
Witam
Mam problem z viverobet, od 1.5roku nie moge wyplacic kasy, suma dosc znaczna bo ponad 3000 euro (dokladnie nie wiem gdyz konto jest zablokowane od 1.5 roku a panie na czacie nie udzielaja mi zadnych informacji. Jedyne co mi napisali to ze gralem "fraud bets" cokolwiek to znaczy. Bawilem sie glownie na live, arby, i granie niszowej pilki, ale tez troche betow przed meczowych bylo, glownie z EURO 2012.
Wiem ze to moj blad ze tam wplacilem i gralem, nie pisze zeby sie zalic czy cos podobnego tylko poprostu chce przestrzec innych graczy. Zastanowcie sie zanim tam wplacicie.
Czat z czwartku
Witam
Mam problem z viverobet, od 1.5roku nie moge wyplacic kasy, suma dosc znaczna bo ponad 3000 euro (dokladnie nie wiem gdyz konto jest zablokowane od 1.5 roku a panie na czacie nie udzielaja mi zadnych informacji. Jedyne co mi napisali to ze gralem "fraud bets" cokolwiek to znaczy. Bawilem sie glownie na live, arby, i granie niszowej pilki, ale tez troche betow przed meczowych bylo, glownie z EURO 2012.
Wiem ze to moj blad ze tam wplacilem i gralem, nie pisze zeby sie zalic czy cos podobnego tylko poprostu chce przestrzec innych graczy. Zastanowcie sie zanim tam wplacicie.
Czat z czwartku
Friday 1pm:Please wait for a site operator to respond...
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Operator Lusine has joined the chat.
[19:04:47] Sebastian: Hello
[19:04:48] Lusine: Hello! Welcome to Support Department 24/7: How can I help You?
[19:04:57] Sebastian: username XXXXX
[19:05:03] Sebastian: I cant log to my account
[19:05:09] Sebastian: I wanted to withdraw my money
[19:06:41] Lusine: Could You please wait a little, I try to find out the problem.
[19:10:54] Sebastian: ok
[19:14:03] Lusine: Dear Sebastian, Will You please connect us tomorrow morning from 11:00 till 13:00 GMT+4.
[19:14:47] Sebastian: why?
[19:15:08] Sebastian: we cant talk now?
[19:15:58] Lusine: I'm terribly sorry for that. You can do it only tomorrow.
[19:16:16] Lusine: I beg Your pardon making You wait.
[19:17:00] Sebastian: what? are you serious?
[19:17:06] Sebastian: why my account is blocked?
[19:18:56] Lusine: We can only answer to that question only tomorrow, when the head of the company will be in.
[19:19:42] Sebastian: wow
[19:19:49] Sebastian: seriously?
[19:20:07] Sebastian: you need head of company to anwser why account is blocked??/
[19:20:57] Lusine: Sorry, You have to wait
[19:21:20] Sebastian: can you give me email address to your licence provider so I can make complain to them
[19:22:19] Sebastian: I see you got licence in Curacao but cant find any contact to gambling comission from there
[19:23:38] Lusine: Dear Sebastia, You I am very sorry for this uncofident unconfidence
[19:24:25] Lusine: inconvenience*
[19:24:55] Lusine: We try to solve that problem as soon as possible.
[19:26:07] Sebastian: Ok I will contact you tomorrow but in the meantime can I get contact to year licence provider?
[19:28:01] Lusine: Please, connect tomorrow.
[19:28:28] Sebastian: I think you can give me contact email without head of company cant you?
[19:28:40] Sebastian: its big joke
[19:30:41] Lusine: You can mail here :
[19:32:32] Sebastian: contact email to your licence provider on curacao! not to you
[19:35:40] Lusine: Dera Sebastian, You will be informed only tomorrow when You connect us.
The transcript will be sent to XXXX.
[19:36:05] Sebastian: ok bye
[19:36:11] Sebastian: tomorrow at 11.00?
[19:37:31] Lusine: You can connect by 12 o'clock, by that time everything will have been checked.
[19:37:40] Sebastian: ok
[19:38:23] Lusine: Thank You for using our site.
[19:38:39] Lusine: Have a nice day!
The visitor has left the chat.
The chat is ended.
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Operator Anna has joined the chat.
[16:04:37] Anna: Hello! Welcome to Vbet. How can I help you?
[16:09:36] Sebastian: Hello
[16:10:00] Sebastian: my username is XXXXX, I talked to Lusine yesterday
[16:11:18] Anna: a minute please
[16:12:03] Sebastian: ok
[16:14:23] Anna: Dear Sebastian, please mention Your ID
[16:15:46] Anna: As i can not find You with mentioned username
[16:20:16] Sebastian: I dont know. find me by email, XXXX
[16:21:23] Sebastian: girl from yesterday found me when I told XXXX
[16:22:13] Anna: Ok let me see how can i help you
[16:27:13] Sebastian: I want to withdraw my money
[16:30:44] Anna: You have made bets with an obvious speed advantage of TV or other broadcast.
[16:31:22] Sebastian: speed adventage? which bets?
[16:31:59] Anna: I cannot mention the bets exactly. A was told that Your account wont be opened.
[16:32:31] Sebastian: You can keep it closed, just send me my winnings
[16:33:26] Anna: You cannot receive Your winnings as You have made bets in an unfair way
[16:34:29] Sebastian: what? which bets were unfair? as I bet few different games. all games I bet on where unfair?
[16:35:50] Sebastian: and what is the prove for your statement, as I didnt see any prove yet.
[16:37:01] Anna: Our Risk Management team is dealing with this questions, and he told me that Your account will not be opened, and i already have mentioned the reason
[16:37:23] Anna: Risk Manager told me*
[16:37:26] Sebastian: what? which bets were unfair? as I bet few different games. all games I bet on where unfair?
[16:39:10] Sebastian: I m waiting for answer
[16:39:38] Anna: minute please
[16:41:12] Sebastian: ok
[16:44:49] Anna: If it is possible, can You wait some time?
[16:48:01] Sebastian: okej. can you tell in the meantime what is the balance on my account
[16:48:58] Anna: Now i will find it out
[16:58:59] Anna: Sorry but a long time has passed since that time, And You have been told everything about Your account and Your winnings.
[16:59:11] Sebastian: what???
[16:59:36] Anna: Sorry what are You thinking, about 2 years have passed
[16:59:42] Sebastian: so you needed 15 minutes to write that sentense??
[16:59:47] Anna: yes
[17:00:09] Anna: we have been discussing Your question
[17:00:16] Sebastian: 1stly it is about 1.5 year, but it doesnt matter.
[17:00:39] Sebastian: What is my ballance?
[17:01:22] Anna: If You need some statements about Your bets, connect us 18:30-19:00.
[17:01:36] Sebastian: you must be joking
[17:01:43] Sebastian: I am connected now
[17:01:58] Sebastian: your friend told me yesterday to connect today
[17:02:09] Anna: Listen
[17:02:47] Sebastian: no no, you listen
[17:03:00] Sebastian: I am asking what is ballance and what bets were unfair
[17:03:06] Anna: I have already told You everything, but if You have some questions, we give You an opportunity to see all Your bets which are made in an unfair way, if it will be possible
[17:03:21] Sebastian: and you need to provide me anwser for these questions, thats the role of customer service advisor
[17:04:01] Sebastian: why you cant do it now?
[17:04:03] Anna: Our Risk Manager told me everything connecting this issue, BUT, as You want to know more
[17:04:29] Anna: we will do everything to show You Your bets which are made in an unfair way
[17:04:57] Anna: Because a long time has passed
[17:05:01] Anna: only that's why
[17:06:21] Sebastian: I can see on website you are licenced in Curacao, can you give me contact to this organisation, I will try to complain there
[17:06:40] Sebastian: yeah long time passed and you still didnt pay me
[17:06:46] Sebastian: I agree its way to long
[17:07:25] Anna: We have told You everything at that time. Now a long time passed, that;s why we will try to show Your all Your bets
[17:08:05] Sebastian: I can see on website you are licenced in Curacao, can you give me contact to this organisation, I will try to complain there
[17:09:20] Anna: all the data that are achievable for the costumers are mentioned in the site.
[17:11:35] Sebastian: Ok I found it, I will contact them now. So you cant even check my ballance now?
[17:13:12] Sebastian: do you have any proves that bets were fraud whatever it means for you
[17:15:12] Anna: yes we have. If it will be possible we will show You all that bets and You will see Yourself, but 18:30-19:00
[17:15:36] Anna: it is possible*
[17:15:45] Sebastian: I will not be home that time
[17:16:35] Anna: it's up You
[17:16:52] Anna: connect us when You want
[17:17:36] Sebastian: can you send me all these bets what you think are not fair and all proves and documentation to my email please?
[17:18:14] Anna: If it is possible we will inform You via E-mail
[17:18:33] Sebastian: why this can be not possible??!?!
[17:19:35] Anna: i cannot say exactly, that's why i mention if it is possible, but i think that there will be no problems.
[17:20:16] Sebastian: ok. So Im am waiting for the email today.
[17:20:23] Anna: ok
[17:20:28] Anna: have a nice day
[17:20:37] Sebastian: same for you!
The transcript will be sent to XXXXX
[17:20:59] Anna: Thank You
[17:21:00] Anna: bye
The visitor has left the chat.
The chat is ended.
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Operator Tamara has joined the chat.
[21:29:12] Tamara: Hello! Welcome to Support Department 24/7: How can I help You?
[21:29:37] Sebastian: Hello. Is Anna somewhere around you?
[21:30:03] Sebastian: She said to me to come back at 18.30 so she can provide more details
[21:30:44] Tamara: Please, write Your ID
[21:31:11] Sebastian: XXXXX
[21:31:56] Tamara: Please, wait a little bit
[21:33:30] Sebastian: ok
[21:45:16] Sebastian: any update?
[21:47:36] Tamara: Please contact us tomorrow from 12:00 to 18:30 GMT +4.
[21:47:44] Tamara: Not later.
[21:48:27] Sebastian: what???
[21:48:29] Sebastian: no
[21:48:42] Sebastian: yesterday you said to contact you today at 12-13
[21:48:57] Sebastian: then at 13 you told me to connect at 18.30
[21:49:47] Sebastian: so what bets are fraud and what are your proofs???
[21:52:10] Tamara: I'm sorry I can provide You with this information only. At this moment I can't do anything. For further information please contact us tomorrow from 12:00 to 18:30 GMT +4. Not later.
[21:52:46] Sebastian: and tomorrow you tell me to contact you day after yes?
[21:57:17] Tamara: In order to get more information about this question please contact us tomorrow.
[21:57:39] Sebastian: No, Iam contacting you now
[21:59:31] Tamara: Unfortunately, at this moment I haven't any information regarding this issue. You should contact us from 12:00 to 18:30 GMT +4.
[22:00:02] Sebastian: this is joke, so you dont have any proofs yet?
[22:02:15] Tamara: Sorry I have already provided You with the information I have at this moment.
The transcript will be sent to XXXXX
[22:03:08] Sebastian: Ok will contact you tomorrow, useless customer service
[22:03:12] Sebastian: horrible
The visitor has left the chat.
The chat is ended.
Today:Please wait for a site operator to respond...
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Operator Adrina has joined the chat.
[16:00:17] Adrina: Hello! Welcome to Vbet. How can I help you?
[16:01:46] sebastian: hello
[16:01:53] sebastian: Username XXXX
[16:02:38] sebastian: I talked several times on live chat, they told me to come back today
[16:04:26] Adrina: Wait please
[16:05:38] sebastian: ok
[16:22:56] sebastian: you still around?
[16:25:45] Adrina: yes, please wait
[16:26:33] Adrina: The question is in the process of clarifying. We ask you to wait till Monday, please
[16:26:51] sebastian: no
[16:27:04] sebastian: I need anwsers now, I am waititng 3 days now
[16:28:05] Adrina: Unfortunately currently I can't say anything
[16:28:27] sebastian: which of my bets were "fraud bets" whatever it means
[16:28:49] Adrina: I understand, but I can
[16:28:57] Adrina: I can't say anything*
[16:29:20] sebastian: why? If you think if was any fraud you probably have poofs
[16:29:25] sebastian: proofs*
[16:29:43] Adrina: Yes, the answers will be later
[16:29:49] Adrina: I can't say anything now
[16:29:56] Adrina: Even if you ask
[16:30:05] sebastian: I am waitting 3 days already, its enough
[16:30:15] Adrina: I understand
[16:30:20] Adrina: But it's weekend
[16:31:15] sebastian: so what? every bookmaker works during the weekend as normal
[16:31:28] Adrina: Look
[16:31:59] Adrina: For all the answers contact us on Monday
[16:32:11] sebastian: You look
[16:32:47] sebastian: I cant withdraw my money since 1.5 year and every time I contact you you say speak to us tomorrow etc, its not normal
[16:42:00] Adrina: I do understand you, but all I can say now, is to contact us on Monday
[16:43:10] sebastian: I will not wait longer. I see you have licence in curacao, i will try to contact them
[16:46:30] sebastian: Curaçao eGaming Pletterijweg Oost Ara Hilltop Building Curaçao +5999 465 1134
[16:46:41] sebastian: is it your licence holder yes?
[17:03:55] sebastian: no anwser ?
[17:03:58] sebastian: hallo?
The transcript will be sent to XXXX
The visitor has left the chat.
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Operator Ara has joined the chat.
[18:01:45] Ara: Hello! Welcome to Support Department 24/7: How can I help You?
[18:26:08] Sebastian: Hello
[18:26:14] Sebastian: My username XXXX
[18:26:29] Sebastian: You told me to speak to you on chat today
[18:26:52] Ara: would you tell me waht is your problem sir ?
[18:27:08] Ara: what*
[18:28:42] Sebastian: my problem is you dont want to pay me
[18:31:47] Sebastian: what is the reason for this?
[18:32:45] Ara: you have to join us tomorrow after 18:00 they are still studying your issue . i do not have any other information
[18:34:08] Sebastian: lol, what a joke
[18:34:33] Ara: what is the joke sir ?
[18:35:01] Sebastian: chat from 5/12 : [19:14:03] Lusine: Dear Sebastian, Will You please connect us tomorrow morning from 11:00 till 13:00 GMT+4.
[18:36:00] Sebastian: Chat from friday monring: [17:01:22] Anna: If You need some statements about Your bets, connect us 18:30-19:00.
[18:36:22] Sebastian: friday everning: [21:47:36] Tamara: Please contact us tomorrow from 12:00 to 18:30 GMT +4.
[18:36:24] Ara: then you have to contact the next day , and again , if there is no answer to your question ,, you have to wait until it clears up
[18:37:16] Ara: i told you they are studying your situation
[18:37:17] Sebastian: chat from Sunday: [16:26:33] Adrina: The question is in the process of clarifying. We ask you to wait till Monday, please
[18:38:03] Sebastian: and I will keep connecting to your chat every day till I die yes?
[18:39:01] Ara: you will contact us tomorrow after 18:00 in hope to get a convinsing answer
[18:39:16] Sebastian: The point is you should have proofs when you close account and decide not to play. Now its not time tocollect and make some proofs.
[18:39:26] Sebastian: No I dont believe you
[18:39:30] Ara: convincing *
[18:39:35] Sebastian: What is ballance on my account>?
[18:40:54] Ara: i do not have the authority to give you any information , you have to contact us tomorrow after 18:00
[18:41:17] Ara: i do not have any information
[18:41:34] Sebastian: is that risk manager working today? ask him
[18:41:50] Ara: i do not have any other informations
[18:42:00] Sebastian: is that risk manager working today? ask him
[18:42:35] Sebastian: which bets on my account are fraud? what big win on Euro 2012 ??
[18:42:42] Ara: i do not have any other informations
[18:43:10] Sebastian: If you dont have information collect them and anwser me
[18:43:13] Sebastian: its your job
[18:44:05] Ara: you have to contact us tomorrow after 18:00 to get the answer of your question . no more to add
[18:46:38] Sebastian: No, you said to contact you today so here I am and waititng for all anwsers
[18:47:18] Ara: maybe tomorrow also you will not get your answer
[18:47:50] Sebastian: haha, I am more than sure I will not get LOL
[18:47:56] Sebastian: what a company
[18:48:36] Ara: i hope that you get it . be sure that after checking you will get your answer
[18:54:50] Sebastian: I hope I will get the money finally after 1.5 year
Operator David has joined the chat.
[19:04:53] Sebastian: david?
[19:06:10] David: Please for all those questions contact us tomorrow and You will surely get answers.
Operator Ara has left the chat.
The transcript will be sent to "XXXX
[19:20:16] Sebastian: Today I will post all these chats on all betting forums I know.
Operator David has left the chat.
The chat is ended.
